Quality Management & Process Improvement An executive at the Toyota, Georgetown, KY facility once said that "We’ve got nothing, technology-wise, that anyone else can’t have. There’s no secret Toyota Quality Machine out there. The quality machine is the workforce -- the team members on the paint line, the suppliers, the engineers -- everybody who has a hand in production here takes the attitude that we’re making world-class vehicles.” Total quality is the competitive life-blood of today's organizations. A successful quality transformation goes much, much deeper than simply training the employees in quality methods. Rather, a successful transformation is a result of an across-the-board shift in how workers and management alike think and work. The cultural transformation that so many companies attempt to achieve can only be attained (and sustained) if the initiative is driven from the top downward. Many quality efforts do not reap all the potential benefits because the organization's infrustructure is not sufficiently re-engineered to allow a sustained, high perfromance work environment." To that end, we will work with you to design an environment capable of supporting a six sigma total quality organization. Whether your organization is looking to implement from the ground up, or simply looking to reinforce existing habits, we will be delighted to work with your organization to ensure the right quality recipe is applied to your distinct situation. Abbreviated listing of subsystems in a successful six sigma total quality organization: Management must make the commitment Management must foster trust at all levels Design the organization to Malcolm Baldrige or Shingo criteria Achieve a customer focus Build an effective strategic planning process Align quality goals with top strategy Modify HRM processes to support a high-performance work Acquire ISO9000, or similar, registration Develop employee involvement and teamwork Drive total quality among your suppliers Focus on process excellence and lean Employ a management structure that supports process excellence Develop the proper six sigma competency Employ the DMAIC methodology Develop employee involvement and teamwork Emphasize performance measurement and communication Become a learning organization Be patient - a successful transformation takes time Let Us Do the Work Businesses often do not have the technical staff in house to successfully plan and facilitate implementing the strategies described above. That's where we can help. We have the skills and experience to deliver the right Quality Management processes and solutions to your organization. Also, don't hesitate to contact us if you have custom needs, or if you are thinking of implementing a new and innovative strategy or application that is not mentioned here on our website. We will be happy to discuss your needs. Contact us for more info